What kind of shady operations are there at Groupon? Terrible customer service - will I be refunded the interest on my money that's been sitting with groupon since July 22nd? I seriously doubt it. I am now waiting for my refund of over $135 which has been in the hands of Groupon since July 22nd. I asked to speak with a supervisor, that I wanted to lodge a formal complaint and was advised that there was NO supervisor and NO WAY to lodge a complaint. Groupon Merchants cover a broad range of industries, in categories which include: Food and Drink Health, Beauty, and Wellness Culture, Activities, and Events Home, Auto, and Local Services Hotels and Travel What are the benefits of working with Groupon Profit-Driven Marketing We know how to set your business up for success.
Never heard back from customer service, had to call back AGAIN several times until I finally got a response that there was nothing that could be done and a refund would be issued. Finally spoke with a rep who advised that they would contact the company to see when delivery would take place. i had to call back 3 more times for any action to be taken. By end of September, still no lamp, no explanation from Groupon, no return message except an auto-response email saying the matter would be looked into. The rate of customers indicating satisfaction with their merchant’s customer service following a ticket being marked Solved. I ordered a lamp on July 22nd, payment was taken IMMEDIATELY with an 8-10 week delivery. The rate at which orders received by the merchant result in customers opening a ticket to contact the merchant directly.
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