Share your emotions in a professional manner. An impulsive response may trigger the other party's hot buttons and will escalate the conflict: "I'm not doing that again we've tried it before."ģ. A thoughtful response may include open-ended questions: 'Tell me more about X?" and does not make assumptions. Preparing and practicing will allow you to have the most impactful conversation. Be thoughtful and deliberate in your responses, not impulsive.Īnticipate objections in advance so you can prepare your responses. You will learn from the situation and won't feel you lost something in the process.Ģ. You will then be confident that you can come to a resolution that meets both your needs. When you are focused on the task at hand, you can keep negative emotions at bay. Then, put these recommendations into practice: Not immediately - give yourself 24 or 36 hours if your emotions are driving your behaviors. My recommendation is to address conflict when you see it. Staying focused on the task allows us to handle conflict professionally so that everyone comes out feeling positive.Others prefer to prevent conflict, addressing it before it escalates, even if there is hesitation to address it at the start. They are energized by the conversation and debate that may ensue. Some people will address conflict right away.To state the obvious, we aren’t happier when we come out of conflict worse off, feeling like we haven't been heard or have been misunderstood. Conflict is best resolved when it is a win-win situation.Imagine if you had two more hours in the week! What more could you accomplish? How would you spend that time? I would hike with my dog and read a really good book. We spend, on average, 2.1 hours a week in conflict.
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